Frequently Asked Questions

How much is shipping?

Free shipping on every order, with no minimum spend. There is no minimum order value and no surcharge for large items.

How long will my order take?

Parcel items usually leave within one to two business days and arrive within three to seven business days. Freight items — sheds, gazebos, riding mowers, pools — take longer, because the carrier has to schedule a delivery appointment with you. Expect one to three weeks for freight, and we will email you the tracking as soon as it is booked.

Do I need to be home for delivery?

For parcel deliveries, no. For freight deliveries, yes — an adult has to be present to sign. The carrier will call you first to arrange a window.

What happens if my order arrives damaged?

Note the damage on the delivery receipt before you sign, take photographs, and email us at volubulus@outlook.com the same day. We will arrange a replacement or a refund. Do not refuse the whole shipment unless we have told you to — that usually slows the resolution down.

Can I return something?

30 days money back guarantee. The item has to be unused and in its original packaging. Full terms are in the Return & Refund Policy.

Who handles the manufacturer warranty?

Manufacturer warranties are honoured by the manufacturer and are registered in your name. We will tell you who to contact and send you the paperwork if you need it. Our own 30-day returns window runs alongside the manufacturer warranty and does not replace it.

Do you ship outside the United States?

Not at present. We ship within the United States only.

How do I get in touch?

Email volubulus@outlook.com or call +1 207 371 2210. Monday - Friday: 09:00 - 17:00 Saturday & Sunday: Closed We answer email within one business day.